Some guy in Medical Records just screamed at me for asking him to do his job.

And I mean that precisely literally. I asked him to perform one of the basic functions of medical records, that of having a patient go through the necessary process to have records released to her. For this, he yelled at me: a literal increase of volume combined with sarcasm, insults, and hostility.

How do people like that keep their jobs? How do they not get shot on the street?